Frequently Asked Questions (FAQs): Employee Listening Study in Canadian Municipalities – 2026
Frequently Asked Questions This study is a shared effort across Canadian municipalities. By participating, you are contributing to a clearer understanding of how the sector listens to employees and how those practices can be strengthened over time. 1. What is this study about? This study is a national research initiative examining how municipalities across […]
State of Employee Listening in Canadian Municipalities – 2026
A National Study Supported by Provincial Municipal Associations Across Canada About the Study Municipalities across Canada are placing increasing emphasis on employee listening through surveys, pulse checks, focus groups, and other approaches. At the same time, many are working through similar questions: Are we using the right approaches? Are we acting effectively on what we […]
Wrestling Unproductive Meetings to the Ground with Employee Feedback Surveys
Are meetings really a waste of time? Not all of them. Not all the time. Yet we’ve all been there, done that. It hurts just to think about the endless hours we spend in webinars or on conference calls or wriggling in uncomfortable boardroom chairs listening to voices drone on and on, seemingly just for […]
A Guide to Conducting 360 Feedback Surveys
Imagine a circle with an employee or manager in the centre and employees who work with that manager or employee, placed around the circle. That’s a snapshot of how 360 feedback surveys work. Those around the circle namely peers, reporting staff, coworkers and supervisors who regularly work with the manager or employee, are asked to […]
Tech-Focused Tactics Organizations Can Use to Engage Their Workforce
The value of engaged employees is undeniable. In fact, an Engage for Success study found that organizations with engagement levels of 65% or higher had shareholder returns of 22% higher than average, and show a 40% decrease in turnover rates compared to organizations with lower levels of engagement. Also, the study shows that engaged employees […]
How to Get More Value Out Of Your Survey
There are some Internet voices out there that claim that employee surveys are on the way out. But a Harvard Business Review article called Employee Surveys Are Still One of the Best Ways to Measure Engagement, by Scott Judd, Eric O’Rourke, and Adam Grant says, “it would be a big mistake to abandon them today.” Many […]
Top 4 Trends in Engagement
When you think about it, employee engagement has a lot to do with what drives most people to do their best. We all have certain needs that keep us interested in anything that we’re doing for a long time. Employees need the same things and if organizations tend to those needs, there’s a good chance […]
Does Employee Engagement Improve Business Performance?
This is a no brainer. All you have to do is remember a time when you received excellent service from someone on the job. If that person gave you service that was respectful and fast, they knew the product or service inside out, and they seemed genuinely glad to serve you… they either just won […]
7 Conversations Guaranteed to Lead to Higher Engagement
If you want your employees to feel connected to your organization and willingly contribute their best, you need to notice what’s missing and then take action. You’ve got to meet with your employees and let them know that you want their engagement and you’ll do what it takes to get it. There are a lot […]
The Real Reasons Your Employees Don’t Answer Surveys
You’ve probably noticed that for years now, a lot of organizations have been asking people to “take a few minutes to fill out a survey.” People are getting hit with it in bookstores, at the end of telecom calls, when they chat with technical support teams online, after they get a haircut — the list […]