Services
Build a listening strategy leaders can sustain
Clarify why the organization is listening, what decisions feedback should inform and how leaders will respond before choosing survey timing or questions.
When organizations ask for this
Strategy work usually starts when listening is happening but decisions are not following from it.
Surveys run, decisions do not follow
Results arrive on schedule, but leaders are unsure which decisions the feedback should inform or who owns the response.
Leaders disagree on what listening is for
Some want a score to track, others want to understand specific groups or moments. The program cannot serve both without a clear purpose.
The program needs a reset, not a rerun
Participation, trust or relevance has slipped, and repeating last year's survey would repeat the same result.
What this service can include
Stakeholder agreement
Listening roadmap
Governance
Audience and cadence decisions
Communications principles
Success measures
Scope is agreed for each engagement. Nothing on this page describes a fixed package.
How the engagement works
Each engagement is scoped with you. The shape below describes how we work, not a fixed set of deliverables or dates.
1
Understand your context
We start with your goals, the decisions ahead, what has been surveyed before and how leaders responded.
2
Agree the scope together
You and TalentMap agree what the strategy work covers, who is involved and what a useful outcome looks like.
3
Work it through with your leaders
Purpose, audiences, cadence, governance and communication principles are worked through with the people who will own them.
4
Leave you with decisions you can act on
The result is a listening approach your organization can explain, defend and sustain, with clear ownership.
Responsibilities are agreed at the start of each engagement. TalentMap brings the listening expertise; your organization owns the decisions and the response.