Can You Measure Corporate Culture?
The quick answer is yes. But to measure corporate culture, you must define it. When people hear the word, “culture” they might think of how people in other countries do things differently. Or they might imagine a room full of “cultured” upper class people dressed in tuxedos and evening gowns while staring at art and […]
How to Get More Value Out Of Your Survey
There are some Internet voices out there that claim that employee surveys are on the way out. But a Harvard Business Review article called Employee Surveys Are Still One of the Best Ways to Measure Engagement, by Scott Judd, Eric O’Rourke, and Adam Grant says, “it would be a big mistake to abandon them today.” Many […]
7 Conversations Guaranteed to Lead to Higher Engagement
If you want your employees to feel connected to your organization and willingly contribute their best, you need to notice what’s missing and then take action. You’ve got to meet with your employees and let them know that you want their engagement and you’ll do what it takes to get it. There are a lot […]
The Real Reasons Your Employees Don’t Answer Surveys
You’ve probably noticed that for years now, a lot of organizations have been asking people to “take a few minutes to fill out a survey.” People are getting hit with it in bookstores, at the end of telecom calls, when they chat with technical support teams online, after they get a haircut — the list […]
The Pitfalls of Using Shortcuts (like Net Promoter Score)
Customers and employees are like the chicken and egg thing. Which takes precedence or comes first in an organization’s priorities can be long debated without resolve. Customers pay the bills, right? But those products and services customers purchase are produced by employees. The bigger question is how to optimally measure, attain and retain customer satisfaction […]
The Imperatives of Employee Survey Identity Protection and Confidentiality
To land the big scoop journalists work hard to gain their source’s confidence. Not infrequently, identity protection accompanies trust. Without that veil of obscurity, a lot of headline stories would never see the light of day. Deep Throat, the secret informant behind Watergate, is one of the most notorious. It was 30 years before Mark […]
